Terms & Conditions

Reservations

• All reservations are confirmed by email upon booking. If you do not receive a confirmation within 30 minutes, contact [email protected] before assuming your ride is booked.
• Reservations are for a specific vehicle, driver, date, and time. Once confirmed, that vehicle and driver are removed from availability and held exclusively for you.
• You are responsible for the accuracy of all booking details, including pickup address, flight or cruise number, passenger count, and luggage count. EcoLuxe is not liable for delays or missed connections resulting from information you provided incorrectly.
• A valid payment method is required to confirm any reservation.

Reservation Processing Fee

Every reservation includes a fixed, non-refundable Reservation Processing Fee, charged at the time of booking:

This fee covers administrative processing, scheduling, payment handling, and the reserved vehicle time held on your behalf. The Reservation Processing Fee is non-refundable under all cancellation scenarios, including full-refund cancellations.

Cancellation & Change Policy

Your reservation falls into one of three tiers, determined by the service booked. Your tier is stated on your booking confirmation.

Tier 1 — Flexible Travel

Applies to: Airport transfers · Hotel transportation · Point-to-point executive rides · Standard sedan and SUV reservations

Tier 2 — Standard Booking

Applies to: Cruise transportation · Corporate transportation · Hourly charters · Most special events

Tier 3 — Event & Peak Season

Applies to: Weddings · Proms · Holiday transportation · Major sporting events · Concerts · High-demand weekends · Conventions · Large group reservations

No-Shows & Wait Time

• After the complimentary period, wait time is billed in 15-minute increments at the applicable hourly rate.
• We monitor flight arrivals and adjust airport pickups automatically when a valid flight number is provided at booking. If you do not provide a flight number, we cannot track your arrival, and delays may result in a no-show charge.
• If you cannot locate your driver, call or text us before leaving the pickup area. Departing without contacting us is treated as a no-show.

Flight, Cruise & Carrier Delays

• Delayed flights or ships: When a valid flight or cruise number is on file, we adjust your pickup at no charge.
• Cancelled flights or cruises: If your carrier cancels your travel, notify us in writing as soon as you are aware. We will apply the full value of your reservation (less the Processing Fee) as a credit toward a rescheduled trip within 12 months. This accommodation requires documentation from the carrier.
• EcoLuxe is not responsible for missed flights, missed ship departures, or missed connections. We strongly recommend scheduling your pickup with adequate margin for Tampa Bay traffic, bridge closures, and terminal congestion.

Payment & Pricing

• Rates are quoted at the time of booking and include the vehicle, professional chauffeur, fuel/charging, standard luggage, and applicable tolls unless otherwise stated.
• The Reservation Processing Fee is charged at booking. The balance is charged to the payment method on file at or before the time of service.
• Gratuity is not included and is at the client's discretion, unless a group or event contract specifies otherwise.
• Additional charges may apply for: excess wait time, extra stops not included in the original booking, additional passengers or luggage beyond the confirmed count, parking fees, and airport or port access fees.
• Disputed charges must be raised in writing within 7 days of service.

Vehicles, Passengers & Luggage

• EcoLuxe operates an all-electric fleet. We reserve the right to substitute a comparable or upgraded vehicle at no additional charge if the originally assigned vehicle becomes unavailable.
• Passenger and luggage capacity limits are strict and set by vehicle safety specifications. If your party or luggage exceeds the confirmed count, we may be unable to transport you, and the reservation will be treated as a no-show.
• Child safety seats: Florida law requires appropriate restraints for children under 6. Child seats must be requested at booking.
• Service animals are welcome at all times. Other pets must be disclosed at booking and transported in a carrier.

Client Conduct

• Smoking, vaping, and use of illegal substances are prohibited in all vehicles.
• Open containers of alcohol are prohibited in accordance with Florida law.
• Seat belts must be worn by all passengers at all times.
• Damage and cleaning: A cleaning fee of $250 applies to vehicle soiling requiring professional cleaning. Repair costs beyond that amount will be billed at cost.
• Our chauffeurs may refuse or terminate service, without refund, if a passenger is abusive, intoxicated to the point of safety concern, or behaving in a manner that endangers the driver, other passengers, or the vehicle.

Force Majeure — Weather & Emergency Conditions

Tampa Bay is subject to hurricanes, tropical storms, and flooding. EcoLuxe will not be held liable for delays, service interruptions, or cancellations caused by circumstances beyond our reasonable control, including but not limited to: named storms, hurricane evacuation orders, flooding, road or bridge closures, acts of government, port or airport closures, civil unrest, or utility and charging-infrastructure failures.

Limitation of Liability

EcoLuxe Rides is fully licensed and insured. Our liability for any claim arising from a reservation is limited to the amount paid for that reservation. We are not liable for indirect or consequential losses, including but not limited to missed flights, missed cruise departures, missed connections, lost wages, lost deposits, or lost travel opportunity.

Personal property is transported at the client's own risk. Please check the vehicle for belongings before departing. We will make reasonable efforts to return items left behind; shipping costs are the client's responsibility.

Referral Program

Our "5 Friends Ride Free" referral program is offered subject to its own published program terms. Referral credits carry no cash value, are non-transferable, cannot be combined with other promotional offers unless stated, and may be modified or discontinued at any time. Referral credits do not offset the Reservation Processing Fee.

Privacy

We collect only the information needed to provide your transportation: name, contact details, pickup and drop-off locations, travel details, and payment information. We do not sell your personal information. Booking data is shared only with the driver assigned to your trip and with payment processors as required to complete your transaction.

Governing Law & Changes to These Terms

These Terms are governed by the laws of the State of Florida, with venue in Hillsborough County, Florida. EcoLuxe reserves the right to update these Terms at any time. The version in effect on the date of your booking governs your reservation.